Foundation Course
The PrepareTraining® program is built on values that prioritize respectful interactions, a service-oriented attitude, and a safe environment for employees and customers. That value base is introduced as a framework for decision making in the Foundation Course. Improved communication and the de-escalation of disruptive situations are the intended outcomes. These outcomes are best reached when units are linked to one another and to organizational policy and procedures. Each of the seven units introduces skills and strategies to incorporate into problem solving and decision making when faced with disruptive—or potentially disruptive—situations.
The Foundation Course offers four to six hours of content that can be customized to increase relevance for different employee groups. Facilitation guidance incorporates lecture, discussion, and interactive experiences to address various adult learning styles.
Participants in the Foundation Course will:
- Learn how crisis situations evolve and develop.
- Examine the issues that impact Respect, Service, and Safety at Work®.
- Explore the nonverbal and verbal elements of communication that can impact a crisis situation.
- Practice de-escalation strategies.
- Learn how to set limits with individuals who are verbally aggressive and noncompliant.
- Understand the reciprocal relationship between one's own behavior and the behavior of others.
- Develop coping mechanisms that can help maintain professionalism during confrontations.
- Explore ways to learn from crisis situations and improve future interventions.
Be sure to download our 
FREE e-Book containing workplace safety tips, and put this vital information to use immediately.
“Each week in the U.S., an average of 33,000 employees are assaulted at work and 17 employees are murdered at work.”
- National Institute for Occupational Safety and Health, 2004
