Foundation Course
The Foundation Course introduces the key components of the program. Participants acquire the skills to effectively respond to anxious, irrational, angry, hostile, or potentially dangerous behavior, and minimize the negative impact of challenging encounters. Participants will:
- Learn how crisis situations evolve and develop.
- Examine the issues that impact Respect, Service, and Safety at Work®.
- Explore the nonverbal and verbal elements of communication that can impact a crisis situation.
- Practice de-escalation strategies.
- Learn how to set limits with individuals who are verbally aggressive and noncompliant.
- Understand the reciprocal relationship between one's own behavior and the behavior of others.
- Develop coping mechanisms that can help maintain professionalism during confrontations.
- Explore ways to learn from crisis situations and improve future interventions.
Be sure to download our 
FREE e-Book containing workplace safety tips, and put this vital information to use immediately.
“61% of business executives believe their companies receive a return on investment of $3 or more for each $1 they invest in improving workplace safety.”
- Liberty Mutual, 2001
